Cindy K. Kilmark

Current

Program Support Coordinator — Marketing, Communications & Content Strategy

University of Indianapolis School of Nursing · Indianapolis, IN

• Own content strategy and editorial direction across Instagram, Facebook, LinkedIn, email, and CRM — defining content pillars and messaging aligned to recruitment and retention goals.
• Grew Instagram +39% and Facebook +56% organically in a 90-day window, driving 31K+ views, +84% engagement, and +123% profile visits.
• Plan and produce content across formats — social, email, digital onboarding assets, QR-enabled resources, and livestream promotion — serving ~450 undergraduate, ABSN, and graduate nursing students annually.
• Built scalable CRM workflows in CORE / PeopleGrove that improved message timing and consistency across multi-audience communications.
• Partner with faculty, administrators, healthcare organizations, and clinical preceptors to align content and messaging with institutional priorities.
• Use AI-assisted tools for research, drafting, and workflow efficiency while retaining editorial control over brand voice.

Prior

Accounts Receivable Payment Specialist

Herff Jones · Indianapolis, IN

• Managed daily financial operations exceeding $800K in transaction volume with accuracy and accountability in a high-volume enterprise environment.
• Used workflow reporting and systems analysis to identify process inefficiencies and reduce manual workload.
• Resolved escalated account discrepancies through cross-functional collaboration and client communication.

Prior

Lead Data Entry Clerk (Interim Supervisor)

Herff Jones · Indianapolis, IN

• Coordinated workflow and productivity for a team of eight in a deadline-driven environment.
• Produced operational reporting to identify performance trends and improve efficiency.
• Trained and onboarded employees, improving consistency and productivity.